QuikHire.ai

Job Details

Customer Success Associate

Job Location: Pune, India

Full Time
On-site
3-4.5 LPA
1-3 Years
# Positions Available - 5

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Skills:

Chat Process, Voice Process ,promotion Customer Care Executive Customer Handling Customer Support Email Fresher jobs Health Insurance Inside Sales Phonepe Pune

Job Description:

Customer Query Handling: Act as the primary point of contact for customer queries,
resolving them in a prompt, accurate, and efficient manner via phone, email, or chat.
• Problem Solving: Understand customer needs, troubleshoot issues, and provide
effective solutions that meet the customer’s expectations.
• Customer Relationship Management: Maintain a high level of professionalism and
build strong rapport with customers, ensuring a positive experience.
• Escalation Handling: Manage and escalate issues to appropriate departments if
necessary, ensuring the timely resolution of complex problems.
• Product Knowledge: Gain in-depth knowledge of products and services to provide
accurate information and support to customers.
• Record Keeping: Document customer interactions and outcomes in the CRM
system, ensuring data is accurate and up-to-date.
• Team Collaboration: Work closely with other departments such as operations,
technical support, and sales to ensure smooth handling of customer issues

26 days ago

India

ENS Staffing

Industry: Consulting
Mahipalpur

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Company

Our Address

Plot No 125 &126, ARKA Heights, 4th Floor,
Lumbini Avenue, Gachibowli,
Hyderabad, Telangana 500032

: info@quikhire.ai

: 7997995077

QuikHire.ai

Customer Success Associate

Skills:

Job Description:

ENS Staffing

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QuikHire.ai

Customer Success Associate

Skills:

Job Description:

ENS Staffing

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